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SHIPPING POLICY

Shipping Overview

At www.atrxendyshoemarkete.com, we take pride in delivering your carefully curated fashion selections with efficiency and care. Whether you're updating your wardrobe with everyday essentials or adding statement pieces for special occasions, our team ensures your order is processed swiftly and packaged securely. From the moment you place your order to its arrival at your doorstep, we prioritize transparency and reliability to enhance your shopping experience.

Our fulfillment process begins with a thorough quality check to guarantee that every item meets our high standards. Once verified, your order is carefully prepared for shipment, ensuring that delicate fabrics and structured designs arrive in pristine condition. We collaborate with trusted logistics partners to provide seamless delivery, whether you're shopping for relaxed casuals or refined formalwear.

Shipping Timeframe

Orders are typically processed within 1-3 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing may take slightly longer, but we strive to minimize any delays. Once dispatched, delivery times vary based on your location and selected shipping method.

For domestic shipments, most customers receive their orders within 5-7 business days after processing. International deliveries may require 10-20 business days, depending on customs clearance and local postal services. Rest assured, we continuously monitor transit times and will notify you if unforeseen circumstances arise.

Shipping Costs

We offer the following shipping options to accommodate your needs:

  • Standard Shipping (10-15 Business Days): $0-$60
  • Free Shipping (10-15 Business Days): $60-$9999

Shipping fees are automatically calculated at checkout based on your order's total value and destination. For orders qualifying for free shipping, no additional charges will apply regardless of weight or item count.

Shipping Regions

We currently ship to over 50 countries across North America, Europe, Asia, and Oceania. Major supported regions include the United States, Canada, United Kingdom, Germany, France, Australia, and Japan. A full list of available destinations is displayed during checkout.

Due to legal restrictions or logistical limitations, we are unable to deliver to certain areas, including remote islands, military bases (APO/FPO), and countries under trade embargoes. If your region isn't listed at checkout, please contact our support team for potential alternatives.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. For most destinations, real-time updates are available through our carrier partners' websites. Simply click the tracking link or enter your number on the courier's portal for detailed progress reports.

If you haven't received tracking information within 5 business days of placing your order, check your spam folder or contact us at [email protected]. We recommend saving your order number for faster assistance.

Delayed or Lost Shipments

While we make every effort to ensure timely delivery, occasional delays may occur due to weather events, customs inspections, or carrier backlogs. If your shipment exceeds the estimated delivery window by more than 7 business days, please reach out to our customer service team at [email protected] with your order details.

For lost packages confirmed by the carrier, we'll either resend your items at no cost or provide a full refund. Claims typically require 15 business days for investigation from the last tracking update. We appreciate your patience as we work with logistics providers to resolve such cases.

Customs & Import Duties

International shipments may be subject to customs fees, import taxes, or VAT depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fees. We declare all packages accurately with the proper Harmonized System (HS) codes for apparel and accessories.

To avoid surprises, we recommend checking your local customs office's website for current duty rates before ordering. Some couriers may require payment of these fees before releasing your package. Unfortunately, we cannot reimburse customs charges or modify declared values.

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