You have the right to cancel your order before it has been shipped. To cancel your order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has been shipped. Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once we receive your returned item, our quality control team will inspect it to verify its condition. Upon approval of your return, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed. The exact timing of when the refund appears in your account depends on your financial institution's policies. Please note that original shipping fees are non-refundable unless the return is due to our error. For returns that meet our policy requirements, you will receive a refund for the purchase price of the item.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional time to process the transaction. If you've confirmed with your financial institution that the refund hasn't been processed, please contact our customer service team with your order number and payment details. We will investigate the matter and provide you with an update within 3 business days. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: atrxendyshoemarkete GmbH
Address: Rheinstrasse 29, 50667 Cologne, Germany
Phone: +49 221 5948 3720
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays. We strive to respond to all inquiries within 24 hours during business days.
